Last updated: 22 July 2026
Delete account and data
You can request deletion of your OneStep account and the personal data directly associated with it.
Submit a request
Email support@onestep.center and include your organisation name, username and role. Never send your password. We may request additional information to verify your identity.
What is deleted?
After verification, we delete or anonymise the account and personal data that is no longer required. This may include profile data, device tokens and directly linked user information.
Data that may be retained
Schedules, worked hours, photos or audit records may need to be retained by the connected organisation because of legal obligations, security, disputes or business accountability. We will explain this when it applies.
Processing your request
We confirm the request and provide information about its handling. Deletion may not be reversible. For an employer-managed account, also contact your planner so operational and legal consequences can be handled correctly.