Last updated: 22 July 2026
Support and contact
Need help with login, schedules, photos, requests or incidents? Contact OneStep support.
Contact
Email support@onestep.center and include your organisation name, user role and a short description of the problem. Never send your password, temporary login code or other secret information.
Login problems
Check the organisation code, username and password. Employee and client accounts are managed by the organisation’s planner. Ask your planner to activate the account or securely reset the password.
Photos and connection
Check that camera or photo access is allowed and that your internet connection works. Do not close the app while an upload is in progress. If an upload fails, try again before completing the task.
Privacy and deletion
For access, correction or deletion of personal data, contact the organisation managing your account or use the account deletion page.